Your Game Ships. We Keep It Running.
Launch is the beginning, not the end. Nine Pixels provides the engineering, operations, and content support that keeps your live game healthy, growing, and generating revenue long after day one.
Post-Launch Support Services
Everything your live game needs to stay healthy, retain players, and keep growing after launch.
24/7 crash monitoring with Crashlytics, Sentry, or GameAnalytics. Critical crashes triaged within agreed SLA windows and hot fixes deployed without waiting for a scheduled update cycle. Full post-mortem reports on major incidents.
Ongoing engineering for bug fixes, performance improvements, and platform updates (OS compatibility, SDK upgrades, store requirement changes). Structured update cycles with QA included before each release.
Design, development, and deployment of live events, seasonal content, limited-time offers, daily challenges, and battle passes. Content calendars planned quarterly so your live game always has something happening.
Dashboard setup, KPI tracking, funnel analysis, retention cohort reporting, and regular insight reports. We instrument your game, surface the data that matters, and translate it into actionable recommendations.
A/B testing of IAP price points, offer wall configurations, ad frequency, rewarded video placement, and subscription flows. All tested against live cohorts with statistical rigour before full rollout.
Tier-1 player support via email and in-game ticket systems. Bug escalation from player reports into your development pipeline, refund handling, account recovery, and moderation for social or community features.
Choose Your Support Level
Flexible retainer plans that scale with your game’s needs. All plans include crash monitoring and a dedicated account manager.
- Crash monitoring & alert notifications
- 1 patch release per month (up to 5 bug fixes)
- Monthly analytics report
- OS compatibility updates (iOS / Android)
- Email support channel
- 48-hour response on critical incidents
- Everything in Starter
- 2 patch releases per month (unlimited fixes)
- Live ops event deployment (up to 4/month)
- Weekly analytics & retention reports
- A/B testing (1 experiment/month)
- Dedicated engineer on call
- Slack / Discord integration
- 8-hour response on critical incidents
- Everything in Pro
- Unlimited patch releases
- Full live ops management & content calendar
- Daily monitoring & incident response
- Dedicated live ops team
- Monetisation optimisation programme
- Tier-1 player support included
- Custom SLA agreement
- 2-hour response on critical incidents
All plans are monthly rolling with no long-term lock-in. Custom plans available for multi-title studios. Contact us for pricing →
How We Onboard & Support
A structured onboarding that gets us up to speed on your game quickly, then a repeating support cycle that keeps everything running smoothly.
We review your codebase, infrastructure, analytics setup, and crash history to understand the current state before committing to a support plan.
Access to repositories, build pipelines, analytics dashboards, and crash tools. Monitoring configured, escalation paths agreed, and SLAs documented.
Continuous crash and performance monitoring with immediate triage of issues as they appear. Weekly status reports so you always know what’s happening.
Regular patch cycles with QA included. Hot fixes for critical issues deployed within SLA windows. All changes reviewed by your team before release.
Monthly reviews of player data, retention metrics, and monetisation performance, with recommended actions and experiments for the next cycle.
Every Genre. Every Audience.
150+ mobile games shipped across every major genre. We know what each one demands technically, creatively, and commercially.
Simple mechanics, addictive loops, maximum virality. We engineer hyper-casual titles optimised for Day 1 retention and ad monetisation, built fast, launched fast, scaled fast. Our hyper-casual games average top-20 chart positions within 30 days of launch.
Match-3, logic, physics, and word puzzles engineered for maximum D30 retention. We design level progressions, difficulty curves, booster systems, and IAP catalogues that keep players engaged through hundreds of levels.
Fast-paced combat, tight controls, and satisfying feedback loops. Frame-perfect input handling, fluid animation state machines, and enemy AI that creates genuine challenge without frustrating players.
Base-building, tower defence, turn-based, and 4X strategy for mobile. Deep meta-game systems, clan mechanics, and resource economies that create long-term engagement and high LTV.
Arcade racers, realistic simulations, and kart games. Vehicle physics, procedural track systems, and PvP league structures with real-time and async multiplayer modes.
City builders, tycoons, life simulators, and management games. Complex interdependent systems that feel alive and satisfying to master, with progression hooks that drive both engagement and monetisation.
Football, cricket, basketball including fully licensed titles. Authentic physics simulations, career modes, live match events, and multiplayer leagues that rival console-quality on mobile.
K-12 learning games, language apps, and skill-building tools built with genuine pedagogical frameworks. Game mechanics that reinforce the learning objective with full COPPA compliance.
Narrative-driven experiences, exploration, hidden object, and point-and-click adventures. Branching story systems, environmental storytelling, and inventory mechanics that immerse players in worlds they want to stay in.
Flexible Engagement Models
Choose the model that fits your project, timeline, and budget, or let us recommend the right one.
Fixed Price
Locked scope, locked budget. Ideal for well-defined projects where you need predictable costs. Milestones are documented and agreed before a line of code is written.
Learn MoreDedicated Team
A full cross-functional team, developers, artists, QA, and PM, working exclusively on your game. Scale up or down as your project evolves.
Learn MoreStaff Augmentation
Embed Nine Pixels specialists into your existing studio. Fill skill gaps, hit a deadline, or scale a team, developers plugged in within days, not months.
Learn MoreCo‑Development
True partnership, shared sprint planning, feature ownership, and accountability across design, engineering, and art. Your team and ours, one roadmap.
Learn MoreWhy Studios Trust Us With Their Live Games
Post-launch support requires a team that understands the game, moves fast, and communicates clearly.
Our SLA response windows are contractual commitments, not targets. When a critical crash surfaces at 2am, you know exactly what to expect and when to expect it. We don’t offer SLAs we can’t keep.
If we built your game, onboarding to support it takes days, not weeks. We don’t need months of knowledge transfer, we can start responding to incidents immediately. Even for third-party codebases, our audit process gets us up to speed fast.
We don’t make live ops decisions based on gut feel. Every event, offer, and content release is measured against player behaviour data. A/B tests before full rollout, cohort analysis to understand impact, and clear reporting so you see the results.
Engineers, live ops managers, QA, analytics, and player support, all available under a single retainer. No managing five different vendors for your live game operation. One team, one escalation path, one monthly invoice.
Live Game Toolset
The monitoring, analytics, and operations tools we use to keep live games running and growing.
Post-Launch Support FAQs
Common questions about our live game support services.
Let’s Keep Your Game Running.
Tell us about your live game and we’ll recommend the right support plan and come back with a proposal within 24 hours.