Privacy Policy

1. Who We Are

Nine Pixels is a game and app development studio. References to "Nine Pixels", "we", "us", or "our" in this policy refer to Nine Pixels Ltd and its associated entities. Our registered address and contact details are available at the bottom of this page.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website (www.9-pixels.com), contact us, or engage our services.

2. Information We Collect

Information you provide directly

• Name and contact details (email address, phone number) when you complete a contact form or enquiry
• Company or studio name and project details shared in correspondence
• Payment information when you engage our services (processed by our payment provider; we do not store card details)
• Any other information you choose to share when communicating with us

Information collected automatically

• IP address and browser type when you visit our website
• Pages visited, time spent, and navigation patterns via analytics tools
• Cookie data as described in our Cookie Policy

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide the services you request
• Manage our contractual relationship with you or your organisation
• Send service-related communications (project updates, invoices, support)
• Improve our website and services based on usage data
• Comply with legal obligations
• Send marketing communications where you have given consent (you can opt out at any time)

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

• Contract performance: when processing is necessary to deliver our services to you
• Legitimate interests: for responding to enquiries, improving our services, and business development
• Legal obligation: where we are required to process data to comply with applicable law
• Consent: for marketing communications and non-essential cookies

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who process data on our behalf (email hosting, analytics, payment processing) under data processing agreements
• Professional advisors (legal, accounting) where necessary
• Regulatory authorities where required by law
• Potential acquirers in the event of a business sale (subject to confidentiality obligations)

6. Data Retention

We retain personal data for as long as necessary for the purposes described in this policy, or as required by law. Client project data is retained for 7 years following project completion to comply with financial and legal obligations. Enquiry data from non-clients is retained for 2 years.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing in certain circumstances
• Data portability: receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the ICO (Information Commissioner’s Office) at ico.org.uk

8. International Transfers

Where we transfer personal data outside the UK or EEA, we have appropriate safeguards in place, such as Standard Contractual Clauses or adequacy decisions.

9. Automated Bot Protection (Cloudflare Turnstile)

Our contact forms are protected by Cloudflare Turnstile, an invisible bot-detection service provided by Cloudflare, Inc. Turnstile analyses browser and interaction signals to distinguish human users from automated bots without displaying a CAPTCHA challenge. In providing this service, Cloudflare may process certain technical data about your device and browser. This processing is governed by the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum. We use Turnstile solely to protect our forms from spam and abuse; no data collected by Turnstile is used for advertising or profiling purposes by Nine Pixels.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.